Persistence is the twin sister of excellence. One is a matter of quality; the other, a matter of time.

Persistence is the twin sister of excellence. One is a matter of quality; the other, a matter of time.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

I think there is only one quality worse than hardness of heart, and that is softness of head.

I think there is only one quality worse than hardness of heart, and that is softness of head.

Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.

Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.

The quality of decision is like the well-timed swoop of a falcon which enables it to strike and destroy its read more

The quality of decision is like the well-timed swoop of a falcon which enables it to strike and destroy its victim.

The bitterness of poor quality remains long after low pricing is forgotten!

The bitterness of poor quality remains long after low pricing is forgotten!

Quality is never an accident; it is always the result of intelligent effort.

Quality is never an accident; it is always the result of intelligent effort.

To affect the quality of the day, that is the highest of the arts.

To affect the quality of the day, that is the highest of the arts.

By the work one knows the workmen.

By the work one knows the workmen.