Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Quality is a direct experience independent of and prior to intellectual abstractions.

Quality is a direct experience independent of and prior to intellectual abstractions.

Like everybody who is not in love, he thought one chose the person to be loved after endless deliberations and read more

Like everybody who is not in love, he thought one chose the person to be loved after endless deliberations and on the basis of particular qualities or advantages.

The trouble with the public is that there is too much of it; what we need in public is less read more

The trouble with the public is that there is too much of it; what we need in public is less quantity and more quality.

The quality of strength lined with tenderness is an unbeatable combination, as are intelligence and necessity when unblunted by formal read more

The quality of strength lined with tenderness is an unbeatable combination, as are intelligence and necessity when unblunted by formal education.

Many individuals have, like uncut diamonds, shining qualities beneath a rough exterior.

Many individuals have, like uncut diamonds, shining qualities beneath a rough exterior.

Quality is remembered long after the price is forgotten.

Quality is remembered long after the price is forgotten.

Quality is not an act, it is a habit.

Quality is not an act, it is a habit.

There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper.

There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper.