Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Quality is never an accident; it is always the result of intelligent effort.

Quality is never an accident; it is always the result of intelligent effort.

Quality is a direct experience independent of and prior to intellectual abstractions.

Quality is a direct experience independent of and prior to intellectual abstractions.

Like everybody who is not in love, he thought one chose the person to be loved after endless deliberations and read more

Like everybody who is not in love, he thought one chose the person to be loved after endless deliberations and on the basis of particular qualities or advantages.

Persistence is the twin sister of excellence. One is a matter of quality; the other, a matter of time.

Persistence is the twin sister of excellence. One is a matter of quality; the other, a matter of time.

Quality is remembered long after the price is forgotten.

Quality is remembered long after the price is forgotten.

Quality has to be caused, not controlled.

Quality has to be caused, not controlled.

There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper.

There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper.

The quality of life is determined by its activities.

The quality of life is determined by its activities.