Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
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Quality is a direct experience independent of and prior to intellectual abstractions.
Quality is a direct experience independent of and prior to intellectual abstractions.
Quality is not an act, it is a habit.
Quality is not an act, it is a habit.
Endurance is the crowning quality, And patience all the passion of great hearts
Endurance is the crowning quality, And patience all the passion of great hearts
Quality has to be caused, not controlled.
Quality has to be caused, not controlled.
Quality means doing it right when no one is looking.
Quality means doing it right when no one is looking.
Language, as symbol, determines much of the nature and quality of our experience.
Language, as symbol, determines much of the nature and quality of our experience.
The trouble with the public is that there is too much of it; what we need in public is less read more
The trouble with the public is that there is too much of it; what we need in public is less quantity and more quality.
Persistence is the twin sister of excellence. One is a matter of quality; the other, a matter of time.
Persistence is the twin sister of excellence. One is a matter of quality; the other, a matter of time.
Nothing endures but personal qualities.
Nothing endures but personal qualities.
