Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
You May Also Like / View all maxioms
Quality is remembered long after the price is forgotten.
Quality is remembered long after the price is forgotten.
The quality of life is determined by its activities.
The quality of life is determined by its activities.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Leaders come in many forms, with many styles and diverse qualities. There are quiet leaders and leaders one can hear read more
Leaders come in many forms, with many styles and diverse qualities. There are quiet leaders and leaders one can hear in the next county. Some find strength in eloquence, some in judgment, some in courage.
By the work one knows the workmen.
By the work one knows the workmen.
The trouble with the public is that there is too much of it; what we need in public is less read more
The trouble with the public is that there is too much of it; what we need in public is less quantity and more quality.
Quality has to be caused, not controlled.
Quality has to be caused, not controlled.
The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes read more
The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes are an extreme example).
Language, as symbol, determines much of the nature and quality of our experience.
Language, as symbol, determines much of the nature and quality of our experience.
