Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
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Everything runs to excess; every good quality is noxious if unmixed.
Everything runs to excess; every good quality is noxious if unmixed.
Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.
Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.
One of the qualities of liberty is that, as long as it is being striven after, it goes on expanding. read more
One of the qualities of liberty is that, as long as it is being striven after, it goes on expanding. Therefore, the man who stands in the midst of the struggle and says, "I have it," merely shows by doing so that he has just lost it.
The quality of strength lined with tenderness is an unbeatable combination, as are intelligence and necessity when unblunted by formal read more
The quality of strength lined with tenderness is an unbeatable combination, as are intelligence and necessity when unblunted by formal education.
It is easier to confess a defect than to claim a quality.
It is easier to confess a defect than to claim a quality.
Nothing endures but personal qualities.
Nothing endures but personal qualities.
Like everybody who is not in love, he thought one chose the person to be loved after endless deliberations and read more
Like everybody who is not in love, he thought one chose the person to be loved after endless deliberations and on the basis of particular qualities or advantages.
Quality is a direct experience independent of and prior to intellectual abstractions.
Quality is a direct experience independent of and prior to intellectual abstractions.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
