Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
You May Also Like / View all maxioms
The quality of life is determined by its activities.
The quality of life is determined by its activities.
To affect the quality of the day, that is the highest of the arts.
To affect the quality of the day, that is the highest of the arts.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
The best ad is a good product.
The best ad is a good product.
Quality is a proud and soaring thing.
Quality is a proud and soaring thing.
Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.
Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.
By the work one knows the workmen.
By the work one knows the workmen.
Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I read more
Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I call the ready-aim-aim-aim-aim syndrome. You must be willing to fire.
The quality of decision is like the well-timed swoop of a falcon which enables it to strike and destroy its read more
The quality of decision is like the well-timed swoop of a falcon which enables it to strike and destroy its victim.
