Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
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The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes read more
The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes are an extreme example).
Quality has to be caused, not controlled.
Quality has to be caused, not controlled.
Quality means doing it right when no one is looking.
Quality means doing it right when no one is looking.
The trouble with the public is that there is too much of it; what we need in public is less read more
The trouble with the public is that there is too much of it; what we need in public is less quantity and more quality.
I think there is only one quality worse than hardness of heart, and that is softness of head.
I think there is only one quality worse than hardness of heart, and that is softness of head.
Men of quality are not threatened by women of equality
Men of quality are not threatened by women of equality
The quality of life is more important than life itself
The quality of life is more important than life itself
Language, as symbol, determines much of the nature and quality of our experience.
Language, as symbol, determines much of the nature and quality of our experience.
It is easier to confess a defect than to claim a quality.
It is easier to confess a defect than to claim a quality.
