The trouble with the public is that there is too much of it; what we need in public is less read more

The trouble with the public is that there is too much of it; what we need in public is less quantity and more quality.

Quality has to be caused, not controlled.

Quality has to be caused, not controlled.

Quality is not an act, it is a habit.

Quality is not an act, it is a habit.

Nothing endures but personal qualities.

Nothing endures but personal qualities.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

I think there is only one quality worse than hardness of heart, and that is softness of head.

I think there is only one quality worse than hardness of heart, and that is softness of head.

The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes read more

The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes are an extreme example).

To affect the quality of the day, that is the highest of the arts.

To affect the quality of the day, that is the highest of the arts.

The quality of life is more important than life itself

The quality of life is more important than life itself