Quality is a direct experience independent of and prior to intellectual abstractions.

Quality is a direct experience independent of and prior to intellectual abstractions.

Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.

Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Persistence is the twin sister of excellence. One is a matter of quality; the other, a matter of time.

Persistence is the twin sister of excellence. One is a matter of quality; the other, a matter of time.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

By the work one knows the workmen.

By the work one knows the workmen.

Everything runs to excess; every good quality is noxious if unmixed.

Everything runs to excess; every good quality is noxious if unmixed.

It is easier to confess a defect than to claim a quality.

It is easier to confess a defect than to claim a quality.

We don't love qualities; we love a person; sometimes by reason of their defects as well as their qualities.

We don't love qualities; we love a person; sometimes by reason of their defects as well as their qualities.