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Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
I think there is only one quality worse than hardness of heart, and that is softness of head.
I think there is only one quality worse than hardness of heart, and that is softness of head.
To affect the quality of the day, that is the highest of the arts.
To affect the quality of the day, that is the highest of the arts.
Quality is never an accident; it is always the result of intelligent effort.
Quality is never an accident; it is always the result of intelligent effort.
Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I read more
Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I call the ready-aim-aim-aim-aim syndrome. You must be willing to fire.
It is the quality of our work which will please God and not the quantity.
It is the quality of our work which will please God and not the quantity.
It is easier to confess a defect than to claim a quality.
It is easier to confess a defect than to claim a quality.
Quality has to be caused, not controlled.
Quality has to be caused, not controlled.
