Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Like everybody who is not in love, he thought one chose the person to be loved after endless deliberations and read more

Like everybody who is not in love, he thought one chose the person to be loved after endless deliberations and on the basis of particular qualities or advantages.

I think there is only one quality worse than hardness of heart, and that is softness of head.

I think there is only one quality worse than hardness of heart, and that is softness of head.

The qualities most needed are charity and tolerance, not some form of fanatical faith such as is offered to us read more

The qualities most needed are charity and tolerance, not some form of fanatical faith such as is offered to us by the various rampant isms

The quality of decision is like the well-timed swoop of a falcon which enables it to strike and destroy its read more

The quality of decision is like the well-timed swoop of a falcon which enables it to strike and destroy its victim.

Endurance is the crowning quality, And patience all the passion of great hearts

Endurance is the crowning quality, And patience all the passion of great hearts

If you want work well done, select a busy man; the other kind has no time.

If you want work well done, select a busy man; the other kind has no time.

By the work one knows the workmen.

By the work one knows the workmen.

Quality is remembered long after the price is forgotten.

Quality is remembered long after the price is forgotten.