Quality means doing it right when no one is looking.

Quality means doing it right when no one is looking.

Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I read more

Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I call the ready-aim-aim-aim-aim syndrome. You must be willing to fire.

The trouble with the public is that there is too much of it; what we need in public is less read more

The trouble with the public is that there is too much of it; what we need in public is less quantity and more quality.

Leaders come in many forms, with many styles and diverse qualities. There are quiet leaders and leaders one can hear read more

Leaders come in many forms, with many styles and diverse qualities. There are quiet leaders and leaders one can hear in the next county. Some find strength in eloquence, some in judgment, some in courage.

To affect the quality of the day, that is the highest of the arts.

To affect the quality of the day, that is the highest of the arts.

It is easier to confess a defect than to claim a quality.

It is easier to confess a defect than to claim a quality.

The best ad is a good product.

The best ad is a good product.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

The quality of decision is like the well-timed swoop of a falcon which enables it to strike and destroy its read more

The quality of decision is like the well-timed swoop of a falcon which enables it to strike and destroy its victim.