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Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
The qualities of a great man are vision, integrity, courage, understanding, the power of articulation, and profundity of character.
The qualities of a great man are vision, integrity, courage, understanding, the power of articulation, and profundity of character.
Quality is never an accident; it is always the result of intelligent effort.
Quality is never an accident; it is always the result of intelligent effort.
Quality is remembered long after the price is forgotten.
Quality is remembered long after the price is forgotten.
I think there is only one quality worse than hardness of heart, and that is softness of head.
I think there is only one quality worse than hardness of heart, and that is softness of head.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
It is not the quantity but the quality of knowledge which determines the mind's dignity.
It is not the quantity but the quality of knowledge which determines the mind's dignity.
Quality means doing it right when no one is looking.
Quality means doing it right when no one is looking.
Quality has to be caused, not controlled.
Quality has to be caused, not controlled.
