A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you read more

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

The purpose of business is to create and keep a customer.

The purpose of business is to create and keep a customer.

The most important quality in a leader is that of being acknowledged as such. All leaders whose fitness is questioned read more

The most important quality in a leader is that of being acknowledged as such. All leaders whose fitness is questioned are clearly lacking in force.

I don't think anybody yet has invented a pastime that's as much fun, or keeps you as young, as a read more

I don't think anybody yet has invented a pastime that's as much fun, or keeps you as young, as a good job.

When someone gives the hospital a gift of $5 and you know he can afford less than that, thank him read more

When someone gives the hospital a gift of $5 and you know he can afford less than that, thank him profusely. When someone gives the hospital a gift of $5,000 and you know he could afford five times that, say "that will help." -Robert H. Schullder.

Business is like a man rowing a boat upstream. He has no choice; he must go ahead or he will read more

Business is like a man rowing a boat upstream. He has no choice; he must go ahead or he will go back.

A business with an income at its heels.

A business with an income at its heels.

A business that makes nothing but money is a poor business.

A business that makes nothing but money is a poor business.

In this world nothing is certain but death and taxes.

In this world nothing is certain but death and taxes.