Business is a lot like a game of tennis — those who serve well usually end up winning

Business is a lot like a game of tennis — those who serve well usually end up winning

In every age and clime we see,
Two of a trade can ne'er agree.

In every age and clime we see,
Two of a trade can ne'er agree.

In simplest terms, a leader is one who knows where he wants to go, and gets up, and goes.

In simplest terms, a leader is one who knows where he wants to go, and gets up, and goes.

In the business world today, failure is apparently not an option. We need to change this attitude toward failure - read more

In the business world today, failure is apparently not an option. We need to change this attitude toward failure - and celebrate the idea that only by falling on our collective business faces do we learn enough to succeed down the road.

A Yale University management professor in response to student Fred Smith's paper proposing reliable overnight delivery service: The concept is read more

A Yale University management professor in response to student Fred Smith's paper proposing reliable overnight delivery service: The concept is interesting and well-formed, but in order to earn better than a 'C', the idea must be feasible.

The very essence of leadership is [that] you have a vision. It's got to be a vision you articulate clearly read more

The very essence of leadership is [that] you have a vision. It's got to be a vision you articulate clearly and forcefully on every occasion. You can't blow an uncertain trumpet.

He and I had an office so tiny that an inch smaller and it would have been adultery.

He and I had an office so tiny that an inch smaller and it would have been adultery.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you read more

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

Business is really more agreeable than pleasure: it interests the whole mind ... but it does not look as if read more

Business is really more agreeable than pleasure: it interests the whole mind ... but it does not look as if it did.