The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes read more

The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes are an extreme example).

The best ad is a good product.

The best ad is a good product.

We don't love qualities; we love a person; sometimes by reason of their defects as well as their qualities.

We don't love qualities; we love a person; sometimes by reason of their defects as well as their qualities.

Nothing endures but personal qualities.

Nothing endures but personal qualities.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Quality begins on the inside... and then works its way out.

Quality begins on the inside... and then works its way out.

The quality of the imagination is to flow and not to freeze.

The quality of the imagination is to flow and not to freeze.

It is easier to confess a defect than to claim a quality.

It is easier to confess a defect than to claim a quality.

Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I read more

Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I call the ready-aim-aim-aim-aim syndrome. You must be willing to fire.