Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I read more

Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I call the ready-aim-aim-aim-aim syndrome. You must be willing to fire.

Quality is never an accident; it is always the result of intelligent effort.

Quality is never an accident; it is always the result of intelligent effort.

Endurance is the crowning quality, And patience all the passion of great hearts

Endurance is the crowning quality, And patience all the passion of great hearts

By the work one knows the workmen.

By the work one knows the workmen.

The quality of the imagination is to flow and not to freeze.

The quality of the imagination is to flow and not to freeze.

The qualities most needed are charity and tolerance, not some form of fanatical faith such as is offered to us read more

The qualities most needed are charity and tolerance, not some form of fanatical faith such as is offered to us by the various rampant isms

Quality is a proud and soaring thing.

Quality is a proud and soaring thing.

The chief ingredients in the composition of those qualities that gain esteem and praise, are good nature, truth, good sense, read more

The chief ingredients in the composition of those qualities that gain esteem and praise, are good nature, truth, good sense, and good breeding