Tenderness is a virtue.

Tenderness is a virtue.

The trouble with the public is that there is too much of it; what we need in public is less read more

The trouble with the public is that there is too much of it; what we need in public is less quantity and more quality.

Quality is remembered long after the price is forgotten.

Quality is remembered long after the price is forgotten.

If you want a quality, act as if you already had it.

If you want a quality, act as if you already had it.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

By the work one knows the workmen.

By the work one knows the workmen.

It is the quality rather than the quantity that matters.

It is the quality rather than the quantity that matters.

The quality of decision is like the well-timed swoop of a falcon which enables it to strike and destroy its read more

The quality of decision is like the well-timed swoop of a falcon which enables it to strike and destroy its victim.

It is easier to confess a defect than to claim a quality.

It is easier to confess a defect than to claim a quality.