Quality has to be caused, not controlled.

Quality has to be caused, not controlled.

The trouble with the public is that there is too much of it; what we need in public is less read more

The trouble with the public is that there is too much of it; what we need in public is less quantity and more quality.

Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I read more

Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I call the ready-aim-aim-aim-aim syndrome. You must be willing to fire.

The best ad is a good product.

The best ad is a good product.

It is easier to confess a defect than to claim a quality.

It is easier to confess a defect than to claim a quality.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Men of quality are not threatened by women of equality

Men of quality are not threatened by women of equality

To affect the quality of the day, that is the highest of the arts.

To affect the quality of the day, that is the highest of the arts.

Quality is never an accident; it is always the result of intelligent effort.

Quality is never an accident; it is always the result of intelligent effort.