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The boss must first distinguish between action information and status information. He must discipline himself not to act on problems read more
The boss must first distinguish between action information and status information. He must discipline himself not to act on problems his managers can solve, and never to act on problems when he is explicitly reviewing status. I once knew a boss who invariably picked up the phone to give orders before the end of the first paragraph in a status report. That response is guaranteed to squelch full disclosure.
Only little people pay taxes.
Only little people pay taxes.
A market is the combined behavior of thousands of people responding to information, misinformation and whim.
A market is the combined behavior of thousands of people responding to information, misinformation and whim.
The 1980s are to debt what the 1960s were to sex. The 1960s left a hangover. So will the 1980s.
The 1980s are to debt what the 1960s were to sex. The 1960s left a hangover. So will the 1980s.
Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and read more
Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and we want them to feel free to make any criticism they see fit in regard to our merchandise or service. Sell practical, tested merchandise at reasonable profit, treat your customers like human beings -- and they will always come back.
The world does not pay for what a person knows, but it pays for what a person does with what read more
The world does not pay for what a person knows, but it pays for what a person does with what he knows.
If you don't care, your customer never will.
If you don't care, your customer never will.
He that is rich is wise.
He that is rich is wise.
It is the duty of a good shepherd to shear his sheep, not to skin them.
It is the duty of a good shepherd to shear his sheep, not to skin them.
