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  8  /  18  

Why does a slight tax increase cost you two hundred dollars and a substantial tax cut save you thirty cents.

Why does a slight tax increase cost you two hundred dollars and a substantial tax cut save you thirty cents.

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  21  /  14  

Whenever you are asked if you can do a job, tell 'em, "Certainly, I can!" Then get busy and find read more

Whenever you are asked if you can do a job, tell 'em, "Certainly, I can!" Then get busy and find out how to do it.

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  14  /  14  

Everything starts with the customer.

Everything starts with the customer.

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The fortune which nobody sees makes a person happy and unenvied.

The fortune which nobody sees makes a person happy and unenvied.

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  12  /  14  

In suggesting gifts: Money is appropriate, and one size fits all.

In suggesting gifts: Money is appropriate, and one size fits all.

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The 1990s customer expects service to be characterized by fast and efficient computer-based systems.

The 1990s customer expects service to be characterized by fast and efficient computer-based systems.

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  22  /  20  

Sell cheap and tell the truth.

Sell cheap and tell the truth.

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I work in a strange business, and trust is a word that's not even in the vocabulary.

I work in a strange business, and trust is a word that's not even in the vocabulary.

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The City's reluctance to take a stand on an issue like the British Gas pay row makes a mockery of read more

The City's reluctance to take a stand on an issue like the British Gas pay row makes a mockery of corporate governance and shareholders' ability to influence annual general meetings. Institutions should be obliged to make public how they vote at such events. They should be obliged to provide customers with a record of how they vote on every kind of issue.

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