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The boss must first distinguish between action information and status information. He must discipline himself not to act on problems read more
The boss must first distinguish between action information and status information. He must discipline himself not to act on problems his managers can solve, and never to act on problems when he is explicitly reviewing status. I once knew a boss who invariably picked up the phone to give orders before the end of the first paragraph in a status report. That response is guaranteed to squelch full disclosure.
If you don't care, your customer never will.
If you don't care, your customer never will.
We don't want to push our ideas on to customers, we simply want to make what they want.
We don't want to push our ideas on to customers, we simply want to make what they want.
Having more money does not insure happiness. People with ten million dollars are no happier than people with nine million read more
Having more money does not insure happiness. People with ten million dollars are no happier than people with nine million dollars.
Our whole evolution up to this point shows that human groups spontaneously evolve patterns of behavior, as well as patterns read more
Our whole evolution up to this point shows that human groups spontaneously evolve patterns of behavior, as well as patterns of training people for that behavior, which tend on balance to lead people to create rather than destroy. Humans are, on net balance, builders rather than destroyers.
Honor sinks where commerce long prevails.
Honor sinks where commerce long prevails.
You read a book from beginning to end. You run a business the opposite way. You start with the end, read more
You read a book from beginning to end. You run a business the opposite way. You start with the end, and then you do everything you must to reach it.
An economist's guess is liable to be as good as anybody else's.
An economist's guess is liable to be as good as anybody else's.
The "human condition" is always to push forward for the better and economics is the study of that process.
The "human condition" is always to push forward for the better and economics is the study of that process.