Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and we want them to feel free to make any criticism they see fit in regard to our merchandise or service. Sell practical, tested merchandise at reasonable profit, treat your customers like human beings -- and they will always come back.
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If you love your customer to death, you can't go wrong.
If you love your customer to death, you can't go wrong.
As a manager the important thing is not what happens when you are there, but what happens when you are read more
As a manager the important thing is not what happens when you are there, but what happens when you are not there.
Usually the greatest boasters are the smallest workers. The deep rivers pay a larger tribute to the sea than shallow read more
Usually the greatest boasters are the smallest workers. The deep rivers pay a larger tribute to the sea than shallow brooks, and yet empty themselves with less noise.
Money is the most egalitarian force in society. It confers power on whoever holds it.
Money is the most egalitarian force in society. It confers power on whoever holds it.
The only thing money gives you is the freedom of not worrying about money.
The only thing money gives you is the freedom of not worrying about money.
The 1980s are to debt what the 1960s were to sex. The 1960s left a hangover. So will the 1980s.
The 1980s are to debt what the 1960s were to sex. The 1960s left a hangover. So will the 1980s.
The absolute fundamental aim is to make money out of satisfying customers.
The absolute fundamental aim is to make money out of satisfying customers.
The growing complexity of science, technology, and organization does not imply either a growing knowledge or a growing need for read more
The growing complexity of science, technology, and organization does not imply either a growing knowledge or a growing need for knowledge in the general population. On the contrary, the increasingly complex processes tend to lead to increasingly simple and easily understood products. The genius of mass production is precisely in its making more products more accessible, both economically and intellectually to more people.
There are two things needed in these days; first, for rich men to find out how poor men live; and read more
There are two things needed in these days; first, for rich men to find out how poor men live; and second, for poor men to know how rich men work.
