Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and we want them to feel free to make any criticism they see fit in regard to our merchandise or service. Sell practical, tested merchandise at reasonable profit, treat your customers like human beings -- and they will always come back.
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Money is a terrible master but an excellent servant.
Money is a terrible master but an excellent servant.
My father taught me to work; he did not teach me to love it.
My father taught me to work; he did not teach me to love it.
We live in a time of transition, an uneasy era which is likely to endure for the rest of this read more
We live in a time of transition, an uneasy era which is likely to endure for the rest of this century. During the period we may be tempted to abandon some of the time-honored principles and commitments which have been proven during the difficult times of past generations. We must never yield to this temptation. Our American values are not luxuries, but necessities - not the salt in our bread, but the bread itself.
in his farewell address.
Most important for us is a good spiritual relationship between employees and management.
Most important for us is a good spiritual relationship between employees and management.
Managing directors are not paid to be busy, they are paid to think.
Managing directors are not paid to be busy, they are paid to think.
I don't even get an allowance.
I don't even get an allowance.
I wake up every morning and thank God I’m not a chartered accountant any longer, but involved with property.
I wake up every morning and thank God I’m not a chartered accountant any longer, but involved with property.
We are now in the third stage of the industrial revolution. The first involved machines which extended human muscle; the read more
We are now in the third stage of the industrial revolution. The first involved machines which extended human muscle; the second used machines to extend the human nervous system (radio, television, telephones); the third is now utilizing machines which extend the human mind-computers. About half of all service workers (43 percent of the labor force by 2000) will be involved in collecting, analyzing, synthesizing, structuring, storing, or retrieving information... By 1995, 80 percent of all management will be "knowledge workers.".
High premiums are being paid today not particularly for quality service or long-term building of a business but rather for read more
High premiums are being paid today not particularly for quality service or long-term building of a business but rather for making money quickly, getting rich, and getting out. And that's wrong.
