If you're not serving the customer, you'd better be serving someone who is.

If you're not serving the customer, you'd better be serving someone who is.

Only positive consequences encourage good future performances.

Only positive consequences encourage good future performances.

Get me inside any boardroom and I'll get any decision I want.

Get me inside any boardroom and I'll get any decision I want.

The best inheritance a parent can give his children is a few minutes of his time each day.

The best inheritance a parent can give his children is a few minutes of his time each day.

The lines are fallen unto me in pleasant places; yea, I have a
goodly heritage.

The lines are fallen unto me in pleasant places; yea, I have a
goodly heritage.

If we devote our time disparaging the products of our business rivals, we hurt business generally, reduce confidence, and increase read more

If we devote our time disparaging the products of our business rivals, we hurt business generally, reduce confidence, and increase discontent.

Our supplies of natural resources are not finite in any economic sense. Nor does past experience give reason to expect read more

Our supplies of natural resources are not finite in any economic sense. Nor does past experience give reason to expect natural resources to become more scarce. Rather, if history is any guide, natural resources will progressively become less costly, hence less scarce, and will constitute a smaller proportion of our expenses in future years.

Few women care to be laughed at and men not at all, except for large sums of money.

Few women care to be laughed at and men not at all, except for large sums of money.

We may not be able to offer long-term employment, but we should try to offer long-term employability.

We may not be able to offer long-term employment, but we should try to offer long-term employability.