Everything starts with the customer.

Everything starts with the customer.

There ain't no such thing as a free lunch."
A Libertarian Movement slogan - The Moon Is a Harsh Mistress, read more

There ain't no such thing as a free lunch."
A Libertarian Movement slogan - The Moon Is a Harsh Mistress, 1907.

I work in a strange business, and trust is a word that's not even in the vocabulary.

I work in a strange business, and trust is a word that's not even in the vocabulary.

If you're not serving the customer, you'd better be serving someone who is.

If you're not serving the customer, you'd better be serving someone who is.

Don't try to buy at the bottom and sell at the top. It can't be done except by liars.

Don't try to buy at the bottom and sell at the top. It can't be done except by liars.

The City's reluctance to take a stand on an issue like the British Gas pay row makes a mockery of read more

The City's reluctance to take a stand on an issue like the British Gas pay row makes a mockery of corporate governance and shareholders' ability to influence annual general meetings. Institutions should be obliged to make public how they vote at such events. They should be obliged to provide customers with a record of how they vote on every kind of issue.

The five essential entrepreneurial skills for success: Concentration, Discrimination, Organization, Innovation and Communication.

The five essential entrepreneurial skills for success: Concentration, Discrimination, Organization, Innovation and Communication.

I've been promoted to middle management. I never thought I'd sink so low.

I've been promoted to middle management. I never thought I'd sink so low.

There are two things needed in these days; first, for rich men to find out how poor men live; and read more

There are two things needed in these days; first, for rich men to find out how poor men live; and second, for poor men to know how rich men work.