Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and read more

Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and we want them to feel free to make any criticism they see fit in regard to our merchandise or service. Sell practical, tested merchandise at reasonable profit, treat your customers like human beings -- and they will always come back.

No one has a greater asset for his business than a man's pride in his work.

No one has a greater asset for his business than a man's pride in his work.

Capitalism needs to function like a game of tug-of-war. Two opposing sides need to continually struggle for dominance, but at read more

Capitalism needs to function like a game of tug-of-war. Two opposing sides need to continually struggle for dominance, but at no time can either side be permitted to walk away with the rope.

The principles applied in economic processes are general social principles.

The principles applied in economic processes are general social principles.

If you're not a white male, consider sales seriously. Most employers, regardless of how sexist or racist they may be, read more

If you're not a white male, consider sales seriously. Most employers, regardless of how sexist or racist they may be, will pay for any sales they can get. And they care little for the color or gender of the person who brings that business to the firm. Most will be glad to get the business even if it comes from a green, bisexual Martian.

You can't run a business without taking risks.

You can't run a business without taking risks.

When you want something, you have to be willing to pay your dues.

When you want something, you have to be willing to pay your dues.

Managing directors are not paid to be busy, they are paid to think.

Managing directors are not paid to be busy, they are paid to think.

...we see that there are two different kinds of...societies: (a) parasitic societies and (b) producing societies. The former are those read more

...we see that there are two different kinds of...societies: (a) parasitic societies and (b) producing societies. The former are those which live from hunting, fishing, or merely gleaning. By their economic activities they do not increase, but rather decrease, the amount of wealth in the world. The second kind of societies, producing societies, live by agricultural and pastoral activities. By these activities they seek to increase the amount of wealth in the world.