The boss must first distinguish between action information and status information. He must discipline himself not to act on problems read more

The boss must first distinguish between action information and status information. He must discipline himself not to act on problems his managers can solve, and never to act on problems when he is explicitly reviewing status. I once knew a boss who invariably picked up the phone to give orders before the end of the first paragraph in a status report. That response is guaranteed to squelch full disclosure.

Every company's greatest assets are its customers, because without customers there is no company.

Every company's greatest assets are its customers, because without customers there is no company.

The five steps in teaching an employee new skills are preparation, explanation, showing, observation and supervision.

The five steps in teaching an employee new skills are preparation, explanation, showing, observation and supervision.

Save a little money each month and at the end of the year you'll be surprised at how little you read more

Save a little money each month and at the end of the year you'll be surprised at how little you have.

I figure you have the same chance of winning the lottery whether you play or not.

I figure you have the same chance of winning the lottery whether you play or not.

Commerce is the cure for the most destructive prejudices.

Commerce is the cure for the most destructive prejudices.

Get me inside any boardroom and I'll get any decision I want.

Get me inside any boardroom and I'll get any decision I want.

When people go to work, they shouldn't have to leave their hearts at home.

When people go to work, they shouldn't have to leave their hearts at home.

Don't try to buy at the bottom and sell at the top. It can't be done except by liars.

Don't try to buy at the bottom and sell at the top. It can't be done except by liars.