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The 1990s customer expects service to be characterized by fast and efficient computer-based systems.
The 1990s customer expects service to be characterized by fast and efficient computer-based systems.
A computer will not make a good manager out of a bad manager. It makes a good manager better faster read more
A computer will not make a good manager out of a bad manager. It makes a good manager better faster and a bad manager worse faster.
The manager with the in basket problem does not yet understand that he must discipline himself to take care of read more
The manager with the in basket problem does not yet understand that he must discipline himself to take care of activities that fail to excite him.
Show me the business man or institution not guided by sentiment and service; by the idea that "he profits most read more
Show me the business man or institution not guided by sentiment and service; by the idea that "he profits most who serves best" and I will show you a man or an outfit that is dead or dying.
The herd instinct among forecasters makes sheep look like independent thinkers.
The herd instinct among forecasters makes sheep look like independent thinkers.
The morality of compromise' sounds contradictory. Compromise is usually a sign of weakness, or an admission of defeat. Strong men read more
The morality of compromise' sounds contradictory. Compromise is usually a sign of weakness, or an admission of defeat. Strong men don't compromise, it is said, and principles should never be compromised. I shall argue that strong men, conversely, know when to compromise and that all principles can be compromised to serve a greater principle.
Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and read more
Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and we want them to feel free to make any criticism they see fit in regard to our merchandise or service. Sell practical, tested merchandise at reasonable profit, treat your customers like human beings -- and they will always come back.
The "human condition" is always to push forward for the better and economics is the study of that process.
The "human condition" is always to push forward for the better and economics is the study of that process.
Don't try to buy at the bottom and sell at the top. It can't be done except by liars.
Don't try to buy at the bottom and sell at the top. It can't be done except by liars.
