High premiums are being paid today not particularly for quality service or long-term building of a business but rather for read more

High premiums are being paid today not particularly for quality service or long-term building of a business but rather for making money quickly, getting rich, and getting out. And that's wrong.

The employer generally gets the employees he deserves.

The employer generally gets the employees he deserves.

Only positive consequences encourage good future performances.

Only positive consequences encourage good future performances.

Managers have traditionally developed the skills in finance, planning, marketing and production techniques. Too often the relationships with their people read more

Managers have traditionally developed the skills in finance, planning, marketing and production techniques. Too often the relationships with their people have been assigned a secondary role. This is too important a subject not to receive first line attention.

He who lives by the crystal ball soon learns to eat ground glass.

He who lives by the crystal ball soon learns to eat ground glass.

The absolute fundamental aim is to make money out of satisfying customers.

The absolute fundamental aim is to make money out of satisfying customers.

If you do it right 51 percent of the time you will end up a hero.

If you do it right 51 percent of the time you will end up a hero.

An economist's guess is liable to be as good as anybody else's.

An economist's guess is liable to be as good as anybody else's.

Goodwill is the one and only asset that competition cannot undersell or destroy.

Goodwill is the one and only asset that competition cannot undersell or destroy.