Only positive consequences encourage good future performances.

Only positive consequences encourage good future performances.

Managers have traditionally developed the skills in finance, planning, marketing and production techniques. Too often the relationships with their people read more

Managers have traditionally developed the skills in finance, planning, marketing and production techniques. Too often the relationships with their people have been assigned a secondary role. This is too important a subject not to receive first line attention.

There's no reason to be the richest man in the cemetery. You can't do any business from there.

There's no reason to be the richest man in the cemetery. You can't do any business from there.

Most people...find a disorientating mismatch between the long-term nature of their liabilities and the increasingly short-term nature of their assets.

Most people...find a disorientating mismatch between the long-term nature of their liabilities and the increasingly short-term nature of their assets.

Profits are like breathing. You have to have them. But who would stay alive just to breathe?

Profits are like breathing. You have to have them. But who would stay alive just to breathe?

The greatest productive force is human selfishness.

The greatest productive force is human selfishness.

A man is a person that will pay two dollars for a one dollar item he wants. A woman will read more

A man is a person that will pay two dollars for a one dollar item he wants. A woman will pay one dollar for a two dollar item she doesn't want.

The 1990s customer expects service to be characterized by fast and efficient computer-based systems.

The 1990s customer expects service to be characterized by fast and efficient computer-based systems.

The business that considers itself immune to the necessity for advertising sooner or later finds itself immune to business.

The business that considers itself immune to the necessity for advertising sooner or later finds itself immune to business.