If you love your customer to death, you can't go wrong.

If you love your customer to death, you can't go wrong.

It is surprising, in the welter of questions that one gets at (AGMs), how few actually relate to the performance read more

It is surprising, in the welter of questions that one gets at (AGMs), how few actually relate to the performance of the company, or the decisions taken by the board in particular areas.

Managers have traditionally developed the skills in finance, planning, marketing and production techniques. Too often the relationships with their people read more

Managers have traditionally developed the skills in finance, planning, marketing and production techniques. Too often the relationships with their people have been assigned a secondary role. This is too important a subject not to receive first line attention.

It's not the bulls and bears you need to avoid -- it's the bum steers.

It's not the bulls and bears you need to avoid -- it's the bum steers.

If you're not serving the customer, you'd better be serving someone who is.

If you're not serving the customer, you'd better be serving someone who is.

He who lives by the crystal ball soon learns to eat ground glass.

He who lives by the crystal ball soon learns to eat ground glass.

If you want to give a man credit, put it in writing. If you want to give him hell, do read more

If you want to give a man credit, put it in writing. If you want to give him hell, do it on the phone.

It is almost as difficult to keep a first class person in a fourth class job, as it is to read more

It is almost as difficult to keep a first class person in a fourth class job, as it is to keep a fourth class person in a first class job.

The tougher the job, the greater the reward.

The tougher the job, the greater the reward.