The boss must first distinguish between action information and status information. He must discipline himself not to act on problems his managers can solve, and never to act on problems when he is explicitly reviewing status. I once knew a boss who invariably picked up the phone to give orders before the end of the first paragraph in a status report. That response is guaranteed to squelch full disclosure.
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...we see that there are two different kinds of...societies: (a) parasitic societies and (b) producing societies. The former are those read more
...we see that there are two different kinds of...societies: (a) parasitic societies and (b) producing societies. The former are those which live from hunting, fishing, or merely gleaning. By their economic activities they do not increase, but rather decrease, the amount of wealth in the world. The second kind of societies, producing societies, live by agricultural and pastoral activities. By these activities they seek to increase the amount of wealth in the world.
Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and read more
Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and we want them to feel free to make any criticism they see fit in regard to our merchandise or service. Sell practical, tested merchandise at reasonable profit, treat your customers like human beings -- and they will always come back.
A consumer is a shopper who is sore about something.
A consumer is a shopper who is sore about something.
We may not be able to offer long-term employment, but we should try to offer long-term employability.
We may not be able to offer long-term employment, but we should try to offer long-term employability.
High premiums are being paid today not particularly for quality service or long-term building of a business but rather for read more
High premiums are being paid today not particularly for quality service or long-term building of a business but rather for making money quickly, getting rich, and getting out. And that's wrong.
Wealth maketh many friends. [Proverbs 19:4].
Wealth maketh many friends. [Proverbs 19:4].
Today is a... digital incarnation of Oz - the Internet - we are a motley group of fools from lions read more
Today is a... digital incarnation of Oz - the Internet - we are a motley group of fools from lions to scarecrows, learning from each other, making and taking responsibility for our decisions, and having fun as we skip down the yellow brick road of investing together!
The promise of yesterday are the taxes of today.
The promise of yesterday are the taxes of today.
If you have to forecast, forecast often.
If you have to forecast, forecast often.
