The boss must first distinguish between action information and status information. He must discipline himself not to act on problems his managers can solve, and never to act on problems when he is explicitly reviewing status. I once knew a boss who invariably picked up the phone to give orders before the end of the first paragraph in a status report. That response is guaranteed to squelch full disclosure.
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Everything starts with the customer.
Everything starts with the customer.
The promise of yesterday are the taxes of today.
The promise of yesterday are the taxes of today.
The buck stops with the guy who signs the checks.
The buck stops with the guy who signs the checks.
Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and read more
Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and we want them to feel free to make any criticism they see fit in regard to our merchandise or service. Sell practical, tested merchandise at reasonable profit, treat your customers like human beings -- and they will always come back.
All mass movements avail themselves of action as a means of unification. The conflicts a mass movement seeks and incites read more
All mass movements avail themselves of action as a means of unification. The conflicts a mass movement seeks and incites serve not only to down its enemies but also to strip its followers of their distinct individuality and render them more soluble in the collective medium.
Nothing is so well calculated to produce a death-like torpor in the country as an extended system of taxation and read more
Nothing is so well calculated to produce a death-like torpor in the country as an extended system of taxation and a great national debt.
The rich adopt novelties and become accustomed to their use. This sets a fashion which others imitate. Once the richer read more
The rich adopt novelties and become accustomed to their use. This sets a fashion which others imitate. Once the richer classes have adopted a certain way of living, producers have an incentive to improve the methods of manufacture so that soon it is possible for the poorer classes to follow suit. Thus luxury furthers progress. Innovation "is the whim of an elite before it becomes a need of the public. The luxury today is the necessity of tomorrow." Luxury is the roadmaker of progress: it develops latent needs and makes people discontented. In so far as they think consistently, moralists who condemn luxury must recommend the comparatively desireless existence of the wild life roaming in the woods as the ultimate ideal of civilized life.
The rich swell up with pride, the poor from hunger.
The rich swell up with pride, the poor from hunger.
An economist's guess is liable to be as good as anybody else's.
An economist's guess is liable to be as good as anybody else's.
