The boss must first distinguish between action information and status information. He must discipline himself not to act on problems his managers can solve, and never to act on problems when he is explicitly reviewing status. I once knew a boss who invariably picked up the phone to give orders before the end of the first paragraph in a status report. That response is guaranteed to squelch full disclosure.
You May Also Like / View all maxioms
You can't run a business without taking risks.
You can't run a business without taking risks.
The tougher the job, the greater the reward.
The tougher the job, the greater the reward.
Everything you want in life has a price connected to it. There's a price to pay if you want to read more
Everything you want in life has a price connected to it. There's a price to pay if you want to make things better, a price to pay just for leaving things as they are, a price for everything.
Some great men owe most of their greatness to the ability of detecting in those they destine for their tools read more
Some great men owe most of their greatness to the ability of detecting in those they destine for their tools the exact quality of strength that matters for their work.
Most people...find a disorientating mismatch between the long-term nature of their liabilities and the increasingly short-term nature of their assets.
Most people...find a disorientating mismatch between the long-term nature of their liabilities and the increasingly short-term nature of their assets.
The fortune which nobody sees makes a person happy and unenvied.
The fortune which nobody sees makes a person happy and unenvied.
There are two things needed in these days; first, for rich men to find out how poor men live; and read more
There are two things needed in these days; first, for rich men to find out how poor men live; and second, for poor men to know how rich men work.
The 1990s customer expects service to be characterized by fast and efficient computer-based systems.
The 1990s customer expects service to be characterized by fast and efficient computer-based systems.
We do not hear the term "compassionate" applied to business executives or entrepreneurs, certainly not when they are engaged in read more
We do not hear the term "compassionate" applied to business executives or entrepreneurs, certainly not when they are engaged in their normal work. Yet in terms of results in the measurable form of jobs created, lives enriched, communities built, living standards raised, and poverty healed, a handful of capitalists has done infinitely more for mankind than all the self-serving politicians, academics, social workers, and religionists who march under the banner of "compassion".
