Every company's greatest assets are its customers, because without customers there is no company.

Every company's greatest assets are its customers, because without customers there is no company.

We may not be able to offer long-term employment, but we should try to offer long-term employability.

We may not be able to offer long-term employment, but we should try to offer long-term employability.

I am indeed rich, since my income is superior to my expense, and my expense is equal to my wishes.

I am indeed rich, since my income is superior to my expense, and my expense is equal to my wishes.

The growing complexity of science, technology, and organization does not imply either a growing knowledge or a growing need for read more

The growing complexity of science, technology, and organization does not imply either a growing knowledge or a growing need for knowledge in the general population. On the contrary, the increasingly complex processes tend to lead to increasingly simple and easily understood products. The genius of mass production is precisely in its making more products more accessible, both economically and intellectually to more people.

If you can run one business well, you can run any business well.

If you can run one business well, you can run any business well.

This world is run with far too tight a rein for luck to interfere. Fortune sells her wares; she never read more

This world is run with far too tight a rein for luck to interfere. Fortune sells her wares; she never gives them. In some form or other, we pay for her favors; or we go empty away.

It is your people who make the ultimate difference. You put the investment into training the people and then, when read more

It is your people who make the ultimate difference. You put the investment into training the people and then, when you get invited to the party with the big boys, that is a unique selling point.

The rich swell up with pride, the poor from hunger.

The rich swell up with pride, the poor from hunger.

The morality of compromise' sounds contradictory. Compromise is usually a sign of weakness, or an admission of defeat. Strong men read more

The morality of compromise' sounds contradictory. Compromise is usually a sign of weakness, or an admission of defeat. Strong men don't compromise, it is said, and principles should never be compromised. I shall argue that strong men, conversely, know when to compromise and that all principles can be compromised to serve a greater principle.