If you're not serving the customer, you'd better be serving someone who is.

If you're not serving the customer, you'd better be serving someone who is.

What difference does it make how much you have? What you do not have amounts to much more.

What difference does it make how much you have? What you do not have amounts to much more.

If all the economists were laid end to end, they'd never reach a conclusion.

If all the economists were laid end to end, they'd never reach a conclusion.

If all the gold in the world were melted down into a solid cube it would be about the size read more

If all the gold in the world were melted down into a solid cube it would be about the size of an eight room house. If a man got possession of all that gold -- billions of dollars worth -- he could not buy a friend, character, peace of mind, clear conscience or a sense of eternity.

More business is lost every year through neglect than through any other cause.

More business is lost every year through neglect than through any other cause.

The "human condition" is always to push forward for the better and economics is the study of that process.

The "human condition" is always to push forward for the better and economics is the study of that process.

An economist's guess is liable to be as good as anybody else's.

An economist's guess is liable to be as good as anybody else's.

If patriotism is, as Dr. Johnson used to remark, the last refuge of the scoundrel, wrapping outdated industry in the read more

If patriotism is, as Dr. Johnson used to remark, the last refuge of the scoundrel, wrapping outdated industry in the mantle of national interest is the last refuge of the economically dispossessed. In economic terms, pleading national interest is the declining cottage industry of those who have been bypassed by the global economy.

The boss must first distinguish between action information and status information. He must discipline himself not to act on problems read more

The boss must first distinguish between action information and status information. He must discipline himself not to act on problems his managers can solve, and never to act on problems when he is explicitly reviewing status. I once knew a boss who invariably picked up the phone to give orders before the end of the first paragraph in a status report. That response is guaranteed to squelch full disclosure.