The 1990s customer expects service to be characterized by fast and efficient computer-based systems.

The 1990s customer expects service to be characterized by fast and efficient computer-based systems.

The growing complexity of science, technology, and organization does not imply either a growing knowledge or a growing need for read more

The growing complexity of science, technology, and organization does not imply either a growing knowledge or a growing need for knowledge in the general population. On the contrary, the increasingly complex processes tend to lead to increasingly simple and easily understood products. The genius of mass production is precisely in its making more products more accessible, both economically and intellectually to more people.

Profits are like breathing. You have to have them. But who would stay alive just to breathe?

Profits are like breathing. You have to have them. But who would stay alive just to breathe?

What protectionism teaches us, is to do to ourselves in time of peace what enemies seek to do to us read more

What protectionism teaches us, is to do to ourselves in time of peace what enemies seek to do to us in time of war.

Concentrate your strengths against your competitor's relative weaknesses.

Concentrate your strengths against your competitor's relative weaknesses.

Business is a means- the only means- to increase the quantity of goods available for preserving life and rendering it read more

Business is a means- the only means- to increase the quantity of goods available for preserving life and rendering it more agreeable.

We may not be able to offer long-term employment, but we should try to offer long-term employability.

We may not be able to offer long-term employment, but we should try to offer long-term employability.

The IRS spends God knows how much of your tax money on these toll-free information hot lines staffed by IRS read more

The IRS spends God knows how much of your tax money on these toll-free information hot lines staffed by IRS employees, whose idea of a dynamite tax tip is that you should print neatly. If you ask them a real tax question, such as how you can cheat, they're useless. So, for guidance, you want to look to big business. Big business never pays a nickel in taxes, according to Ralph Nader, who represents a big consumer organization that never pays a nickel in taxes...

The tougher the job, the greater the reward.

The tougher the job, the greater the reward.