The boss must first distinguish between action information and status information. He must discipline himself not to act on problems read more

The boss must first distinguish between action information and status information. He must discipline himself not to act on problems his managers can solve, and never to act on problems when he is explicitly reviewing status. I once knew a boss who invariably picked up the phone to give orders before the end of the first paragraph in a status report. That response is guaranteed to squelch full disclosure.

All people, however fanatical they may be in their zeal to disparage and to fight capitalism, implicitly pay homage to read more

All people, however fanatical they may be in their zeal to disparage and to fight capitalism, implicitly pay homage to it by passionately clamoring for the products it turns out.

Economics is a theoretical science and as such abstains from any judgement of value. It is not its task to read more

Economics is a theoretical science and as such abstains from any judgement of value. It is not its task to tell people what ends they should aim at. It is a science of the means to be applied for attainment of ends chosen, not, to be sure, a science of the choosing of ends. Ultimate decisions, the valuations and the choosing of ends, are beyond the scope of any science. Science never tells a man how he should act; it merely shows how a man must act if he wants to attain definite ends.

If you're not serving the customer, you'd better be serving someone who is.

If you're not serving the customer, you'd better be serving someone who is.

Few great men could pass personal.

Few great men could pass personal.

Whoever originated the cliche that money is the root of all evil knew hardly anything about the nature of evil read more

Whoever originated the cliche that money is the root of all evil knew hardly anything about the nature of evil and very little about human beings.

An economist's guess is liable to be as good as anybody else's.

An economist's guess is liable to be as good as anybody else's.

It's not the bulls and bears you need to avoid -- it's the bum steers.

It's not the bulls and bears you need to avoid -- it's the bum steers.

Capital can do nothing without brains to direct it.

Capital can do nothing without brains to direct it.