Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and read more

Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and we want them to feel free to make any criticism they see fit in regard to our merchandise or service. Sell practical, tested merchandise at reasonable profit, treat your customers like human beings -- and they will always come back.

To kill a relative of whom you are tired is something. But to inherit his property afterwards, that is genuine read more

To kill a relative of whom you are tired is something. But to inherit his property afterwards, that is genuine pleasure.

Avarice is the vice of declining years.

Avarice is the vice of declining years.

Since man does not create physical matter, those who handle material objects in the production process are not producers in read more

Since man does not create physical matter, those who handle material objects in the production process are not producers in that sense. Economic benefits result from the transformation of matter in form, location, or availability (intellectually or temporally). It is these transformations that create economic benefits valued by consumers, and whoever arranges such transformations contributes to the value of things, whether his hands actually come into contact with physical objects or not.

What matters is not the allocation of portions out of a fund presented to man by nature. The problem is read more

What matters is not the allocation of portions out of a fund presented to man by nature. The problem is rather to further those social institutions which enable people to continue and to enlarge the production of all those things which they need.

You can't run a business without taking risks.

You can't run a business without taking risks.

The City's reluctance to take a stand on an issue like the British Gas pay row makes a mockery of read more

The City's reluctance to take a stand on an issue like the British Gas pay row makes a mockery of corporate governance and shareholders' ability to influence annual general meetings. Institutions should be obliged to make public how they vote at such events. They should be obliged to provide customers with a record of how they vote on every kind of issue.

Commerce is the cure for the most destructive prejudices.

Commerce is the cure for the most destructive prejudices.

Our job is not to set things right but to see them right.

Our job is not to set things right but to see them right.