I've been promoted to middle management. I never thought I'd sink so low.

I've been promoted to middle management. I never thought I'd sink so low.

There is no substitute for accurate knowledge. Know yourself, know your business, know your men.

There is no substitute for accurate knowledge. Know yourself, know your business, know your men.

Everything starts with the customer.

Everything starts with the customer.

The absolute fundamental aim is to make money out of satisfying customers.

The absolute fundamental aim is to make money out of satisfying customers.

It is only when the rich are sick that they fully feel the impotence of wealth.

It is only when the rich are sick that they fully feel the impotence of wealth.

If you want to give a man credit, put it in writing. If you want to give him hell, do read more

If you want to give a man credit, put it in writing. If you want to give him hell, do it on the phone.

A man is a person that will pay two dollars for a one dollar item he wants. A woman will read more

A man is a person that will pay two dollars for a one dollar item he wants. A woman will pay one dollar for a two dollar item she doesn't want.

Most important for us is a good spiritual relationship between employees and management.

Most important for us is a good spiritual relationship between employees and management.

You read a book from beginning to end. You run a business the opposite way. You start with the end, read more

You read a book from beginning to end. You run a business the opposite way. You start with the end, and then you do everything you must to reach it.