Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

The quality of life is determined by its activities.

The quality of life is determined by its activities.

Quality has to be caused, not controlled.

Quality has to be caused, not controlled.

It's the quality of the ordinary, the straight, the square, that accounts for the great stability and success of our read more

It's the quality of the ordinary, the straight, the square, that accounts for the great stability and success of our nation. It's a quality to be proud of. But it's a quality that many people seem to have neglected.

By the work one knows the workmen.

By the work one knows the workmen.

The trouble with the public is that there is too much of it; what we need in public is less read more

The trouble with the public is that there is too much of it; what we need in public is less quantity and more quality.

The qualities most needed are charity and tolerance, not some form of fanatical faith such as is offered to us read more

The qualities most needed are charity and tolerance, not some form of fanatical faith such as is offered to us by the various rampant isms

We don't love qualities; we love a person; sometimes by reason of their defects as well as their qualities.

We don't love qualities; we love a person; sometimes by reason of their defects as well as their qualities.

I think there is only one quality worse than hardness of heart, and that is softness of head.

I think there is only one quality worse than hardness of heart, and that is softness of head.