Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your read more

Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you read more

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

For every sale you miss because you're too enthusiastic, you will miss a hundred because you're not enthusiastic enough.

For every sale you miss because you're too enthusiastic, you will miss a hundred because you're not enthusiastic enough.

A business with an income at its heels.

A business with an income at its heels.

Every young man would do well to remember that all successful business stands on the foundation of morality.

Every young man would do well to remember that all successful business stands on the foundation of morality.

The purpose of business is to create and keep a customer.

The purpose of business is to create and keep a customer.

In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will read more

In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later.

To open a shop is easy, to keep it open is an art

To open a shop is easy, to keep it open is an art

Wise are those who learn that the bottom line doesn't always have to be their top priority.

Wise are those who learn that the bottom line doesn't always have to be their top priority.