A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you read more

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

I always said that mega-mergers were for megalomaniacs.

I always said that mega-mergers were for megalomaniacs.

As a small businessperson, you have no greater leverage than the truth.

As a small businessperson, you have no greater leverage than the truth.

If I had to sum up in a word what makes a good manager, I'd say decisiveness. You can use read more

If I had to sum up in a word what makes a good manager, I'd say decisiveness. You can use the fanciest computers to gather the numbers, but in the end you have to set a timetable and act.

There is one difference between a tax collector and a taxidermist - the taxidermist leaves the hide.

There is one difference between a tax collector and a taxidermist - the taxidermist leaves the hide.

No enterprise is more likely to succeed than one concealed from the enemy until it is ripe for execution.

No enterprise is more likely to succeed than one concealed from the enemy until it is ripe for execution.

Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust.

Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust.

He profits most who serves best. -Arthur F. Sheldon.

He profits most who serves best. -Arthur F. Sheldon.

If you don't drive your business, you will be driven out of business.

If you don't drive your business, you will be driven out of business.