Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only read more

Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only react to it, but over-react to it. In this case, over-reacting was wrong.

Unfortunately, what they're playing on the radio now is not really fair to a lot of great musicians that are read more

Unfortunately, what they're playing on the radio now is not really fair to a lot of great musicians that are out there struggling to be heard.

It's so much better to desire than to have... The moment of desire, when you know something is going to read more

It's so much better to desire than to have... The moment of desire, when you know something is going to happen - that's the most exalting.

The nuance with the U.S. team in qualifying is always, 'How do we blend our domestic- and foreign-based players? Now read more

The nuance with the U.S. team in qualifying is always, 'How do we blend our domestic- and foreign-based players? Now it's more complicated because we probably have more players abroad than ever before.

I think we've gotten way too lackadaisical,

I think we've gotten way too lackadaisical,

I am inhabited by a cry.
Nightly it flaps out
Looking, with its hooks, for something to love.
I am read more

I am inhabited by a cry.
Nightly it flaps out
Looking, with its hooks, for something to love.
I am terrified by this dark thing
That sleeps in me;
All day I feel its soft, feathery turnings, its malignity.

We want to see children before anyone commits a crime.

We want to see children before anyone commits a crime.

The main thing is you just want to stay out of everybody's way, just don't want to interrupt anything. More read more

The main thing is you just want to stay out of everybody's way, just don't want to interrupt anything. More than anything, you just want to observe.

They think incentives will be leveling off. With all the new models being launched in next 12 to 18 months, read more

They think incentives will be leveling off. With all the new models being launched in next 12 to 18 months, they will not need incentives to spur sales.