Look at you. You made a hole-in-one.

Look at you. You made a hole-in-one.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

The ultimate is finding a place where you have no inhibitions, nothing to hide, where you can learn with one read more

The ultimate is finding a place where you have no inhibitions, nothing to hide, where you can learn with one another.

It would take years to rehabilitate all of the large lecture classes. We simply do not have the funding from read more

It would take years to rehabilitate all of the large lecture classes. We simply do not have the funding from the government.

We knew they were going to make a run. Good teams aren't going away that easily.

We knew they were going to make a run. Good teams aren't going away that easily.

This is the old armchair quarterback theory. Everybody thinks they can be a better coach, a better general manager, a read more

This is the old armchair quarterback theory. Everybody thinks they can be a better coach, a better general manager, a better owner.

With a multi-car team like ours, we have different people working on stuff. It?s a continuing, ongoing process. We keep read more

With a multi-car team like ours, we have different people working on stuff. It?s a continuing, ongoing process. We keep working on the cars, trying to extract speed.

I believe that in the next 15 days we can have a new government and present it to parliament.

I believe that in the next 15 days we can have a new government and present it to parliament.

It's a terrible way to lose. You get down 5-4 with a minute left and score a goal. That's a read more

It's a terrible way to lose. You get down 5-4 with a minute left and score a goal. That's a good way to get a point but a bad way to lose.