For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.
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My greatest enemy is reality. I have fought it successfully for thirty years.
My greatest enemy is reality. I have fought it successfully for thirty years.
The career of a writer is comparable to that of a woman of easy virtue. You write first for pleasure, read more
The career of a writer is comparable to that of a woman of easy virtue. You write first for pleasure, later for the pleasure of others and finally for money.
It's not a million miles away from rock and roll,
It's not a million miles away from rock and roll,
Jeff Stallings was one of the top pitchers in the conference. We lost him towards the end of last year read more
Jeff Stallings was one of the top pitchers in the conference. We lost him towards the end of last year and that really hurt us. Joey Devine was one of the top pitchers ever in this conference, which he proved by what he did after he left here, making the big leagues in two months. Phil Davidson who was so versatile and played so many roles for us. He started, he came in in the sixth inning, came in the third, spot-started. He even closed some games. Phil was amazing for us. When a guy can do that many things for you, you're not just missing one pitcher; it's like you're missing three.
All men love peace in their armchairs after dinner; but they disbelieve the other nations's professions, rightly measuring its sincerity read more
All men love peace in their armchairs after dinner; but they disbelieve the other nations's professions, rightly measuring its sincerity by their own. - Oscar Firkins: Memoirs and Letters.
I wanted to make Jerusalem as feature film. But we couldn't finance it only through theatrical release, we couldn't get read more
I wanted to make Jerusalem as feature film. But we couldn't finance it only through theatrical release, we couldn't get all the money we needed. We had to get some money from television. So we said, ok, let's do it both ways. So we did it in four parts.
That's really gone remarkably well when you consider some of the tensions we were dealing with two years ago,
That's really gone remarkably well when you consider some of the tensions we were dealing with two years ago,
The more things change, the more they are the same.
The more things change, the more they are the same.
Without Mr. Sullivan's cooperation, it is likely that Ebbers would never have been brought to justice. I think it's fair read more
Without Mr. Sullivan's cooperation, it is likely that Ebbers would never have been brought to justice. I think it's fair to describe his efforts as exceptional.
