For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.
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They told me I could fill right in at the four spot.
I don't think Chase and Bank One will let that happen.
I don't think Chase and Bank One will let that happen.
If we would have made half of those attempts, we would have won by 10.
If we would have made half of those attempts, we would have won by 10.
Worldwide, inflation is going to be the big story next year. For Japan, that's going to be a big positive.
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