For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.
You May Also Like / View all maxioms
I like to mumble when I act, 'cause I think it's more realistic. For some reason, the impediment has given read more
I like to mumble when I act, 'cause I think it's more realistic. For some reason, the impediment has given me the accent of a Mexican gangster.
The first three weeks were bitterly cold, but the last week was pretty darn warm.
The first three weeks were bitterly cold, but the last week was pretty darn warm.
Brands make a powerful impact on people, especially in today's world of ever-increasing consumer choice. This survey highlights the importance read more
Brands make a powerful impact on people, especially in today's world of ever-increasing consumer choice. This survey highlights the importance that brands play within many aspects of our lives, and reveals some interesting trends, such as the dominance of technology and Internet-based brands. Companies that take a proactive approach to managing their brands are in a much better position to earn respect from their customers, as exemplified by the top-ranked brands on the list.
People like me who believe the left can be a moderate forceâ€â€Âwe have failed. We are stuck in the medieval read more
People like me who believe the left can be a moderate forceâ€â€Âwe have failed. We are stuck in the medieval notion that there is an aristocracy and a people, and the people want a piece of what the aristocracy hadâ€â€Âa life subsidized enough to have a minimum of work and a maximum of pleasure.
It's tough, it's an interesting little play -- part comedy, part serious. Basically, it's a story about the trusting friendship read more
It's tough, it's an interesting little play -- part comedy, part serious. Basically, it's a story about the trusting friendship between women, but you lose a lot of that in the film. It's more clear throughout the play.
I approached opera from the theater side, ... I used to rail against the clichs of the form, all those read more
I approached opera from the theater side, ... I used to rail against the clichs of the form, all those sopranos in nightgowns dying in Act 2. So what do I have in my first opera? A soprano in a nightgown dying in Act 2.
We have some magazines that have added thousands of international subscribers with nearly no marketing effort from us.
We have some magazines that have added thousands of international subscribers with nearly no marketing effort from us.
I think it is going to be a great game, you have two good programs going against each other. It read more
I think it is going to be a great game, you have two good programs going against each other. It is going to be a good test for us.
We knew it had to come to an end sooner or later. I was just always hoping it was later.
We knew it had to come to an end sooner or later. I was just always hoping it was later.
