For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.
You May Also Like / View all maxioms
We have to be careful we don't do a lot of miles on Friday and Saturday and keep the engine read more
We have to be careful we don't do a lot of miles on Friday and Saturday and keep the engine safe for the race on Sunday,
They came out to play ball and go up 21-zip after that punter fumbles that ball. It's tough to dig read more
They came out to play ball and go up 21-zip after that punter fumbles that ball. It's tough to dig out of that.
It is low-wage workers who are being hurt the most by the steady drip, drip, drip of coverage draining out read more
It is low-wage workers who are being hurt the most by the steady drip, drip, drip of coverage draining out of the employer-based health insurance system,
What's the two things they tell you are healthiest to eat? Chicken and fish. You know what you should do? read more
What's the two things they tell you are healthiest to eat? Chicken and fish. You know what you should do? Combine them, eat a penguin.
It's just really unfortunate that there seems to be shortsightedness in this whole situation.
It's just really unfortunate that there seems to be shortsightedness in this whole situation.
The first time I sang in the church choir; two hundred people changed their religion.
The first time I sang in the church choir; two hundred people changed their religion.
I think some people found the production took away from the actual songs, which I can understand.
I think some people found the production took away from the actual songs, which I can understand.
It's an extra layer of security to enhance the comfort of the fans. But it has to be implemented properly, read more
It's an extra layer of security to enhance the comfort of the fans. But it has to be implemented properly, and the teams are in charge of that.
Everything has returned to normal. We expect everything to be fine and for him to be available [on Friday] unless read more
Everything has returned to normal. We expect everything to be fine and for him to be available [on Friday] unless there is some setback.
