We should be doing as much as we can on a case. Every case should be an investigation.

We should be doing as much as we can on a case. Every case should be an investigation.

We need to be closer and have the same goals in mind. I see it starting to happen here. The read more

We need to be closer and have the same goals in mind. I see it starting to happen here. The atmosphere is different.

I don't want Doug Melvin with money burning a hole in his pocket, ... We're already scouting free agents for read more

I don't want Doug Melvin with money burning a hole in his pocket, ... We're already scouting free agents for next year. But we are not getting free agents if it's not the right fit.

Whenever I felt like slitting my wrists I used to like listening to depressed singers from the 1970s. It was read more

Whenever I felt like slitting my wrists I used to like listening to depressed singers from the 1970s. It was great music for a misunderstood teenager. And when I'm feeling misunderstood these days, I'll stick on a bit of Leonard Cohen.

It is amazing what you can accomplish if you do not care who gets the credit.

It is amazing what you can accomplish if you do not care who gets the credit.

We are keen to get our photograph on the wall. It will be there forever.

We are keen to get our photograph on the wall. It will be there forever.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

Then we started going once a month to Pennsylvania and would practice reading commercials and on the runway.

Then we started going once a month to Pennsylvania and would practice reading commercials and on the runway.

In view of the fact that God limited the intelligence of man, it seems unfair that He did not also read more

In view of the fact that God limited the intelligence of man, it seems unfair that He did not also limit his stupidity.