Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to read more

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to occur based on previous customer interactions.

It was a nice little market to get into. I worked most of the casinos and became the magic guy read more

It was a nice little market to get into. I worked most of the casinos and became the magic guy in town. It was a great way to get into the industry.

When it first happened, I thought about losing [a shot at] the NBA. Once they said I had the same read more

When it first happened, I thought about losing [a shot at] the NBA. Once they said I had the same thing [former Longhorn and current Kansas City Chiefs running back] Priest Holmes had, I knew I'd be all right.

Hate undermines communities, hate undermines democracy and so we look at it in a different way. The impact is much read more

Hate undermines communities, hate undermines democracy and so we look at it in a different way. The impact is much more broad. Hate kills people.

Erik was running slow, he was pacing me. This was a great race and a great day, the weather was read more

Erik was running slow, he was pacing me. This was a great race and a great day, the weather was very nice.

We haven't raised our rates since 1992. In that time, the consumer price index has increased by 53 percent; but read more

We haven't raised our rates since 1992. In that time, the consumer price index has increased by 53 percent; but we have kept our rates steady over that time because we have managed costs.

We are innocent people ... Those criminals and terrorists came and did this to us,

We are innocent people ... Those criminals and terrorists came and did this to us,

Exhilaration is that feeling you get just after a great idea hits you, and just before you realize what's wrong read more

Exhilaration is that feeling you get just after a great idea hits you, and just before you realize what's wrong with it.

I tell you, frankly, I had a very good feeling the last few days. I had a very positive feeling read more

I tell you, frankly, I had a very good feeling the last few days. I had a very positive feeling thinking things will go all right. I'm thrilled that it came to this end.