For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

I wonder if my mom just got tired of voting for North College Hill.

I wonder if my mom just got tired of voting for North College Hill.

We do not have information on what is put in canned light tuna.

We do not have information on what is put in canned light tuna.

We had some good looks ... and nothing dropped.

We had some good looks ... and nothing dropped.

I don't feel I made any sacrifices at all. I'm doing my best to juggle.

I don't feel I made any sacrifices at all. I'm doing my best to juggle.

We were in the parking lot getting ready to walk in and everybody came running out and they said: `People read more

We were in the parking lot getting ready to walk in and everybody came running out and they said: `People are shooting!,'

As natural gas and home heating-oil prices hit record highs, the federal government's failure to meet its obligation to revise read more

As natural gas and home heating-oil prices hit record highs, the federal government's failure to meet its obligation to revise energy-efficiency standards for common appliances calls out for prompt action.

I like how we did it. We pushed the tempo and got the shots we wanted. It was big for read more

I like how we did it. We pushed the tempo and got the shots we wanted. It was big for us.

As anyone who has ever been around a cat for any length of time well knows, cats have enormous patience read more

As anyone who has ever been around a cat for any length of time well knows, cats have enormous patience with the limitations of the human kind.