Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to read more

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to occur based on previous customer interactions.

It's not a black and white issue - it's not a question of whether we care or don't. It's not read more

It's not a black and white issue - it's not a question of whether we care or don't. It's not an either/or issue and does us no good to set this example for our kids or community-at-large, to reduce our concerns to simplistic clichŽs. Just because something has been declared legal doesn't mean that it is right.

When you're illegal, you have to work and go to your house. You can't make trouble because if the police read more

When you're illegal, you have to work and go to your house. You can't make trouble because if the police catch you, you will be deported.

However successful you are, there is no substitute for a close relationship. We all need them.

However successful you are, there is no substitute for a close relationship. We all need them.

No poor bastard ever won a war by dying for his country. He won it by making other bastards die read more

No poor bastard ever won a war by dying for his country. He won it by making other bastards die for their country.

Your wife will be very happy, ... If she's not, send her back. One thing about our company, customer satisfaction read more

Your wife will be very happy, ... If she's not, send her back. One thing about our company, customer satisfaction is guaranteed.

Nobody really knew how this would be received in Israel. We were sure there would be protests, people saying, 'How read more

Nobody really knew how this would be received in Israel. We were sure there would be protests, people saying, 'How can you show such a thing in Tel Aviv?

It's possible, if the economics are right, ... When you build a great franchise it can be a lot of read more

It's possible, if the economics are right, ... When you build a great franchise it can be a lot of fun.

If health insurance was working properly, the sicker you are, the more protection you would have. It seems to be read more

If health insurance was working properly, the sicker you are, the more protection you would have. It seems to be working backwards, the sicker you are, the more trouble you have paying bills.