Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only read more

Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only react to it, but over-react to it. In this case, over-reacting was wrong.

We're going to have to be in a scoring race. We have to be high scoring, and that's not us. read more

We're going to have to be in a scoring race. We have to be high scoring, and that's not us. They're a great offensive team, so we're going to have to counter.

This is good for the Internet, because it means more and more companies will have confidence that their content can read more

This is good for the Internet, because it means more and more companies will have confidence that their content can be securely streamed to end-users.

To be in prison so long, it's difficult to remember exactly what you did to get there.

To be in prison so long, it's difficult to remember exactly what you did to get there.

We wanted to see where they had died. The lady drew it on the map, and we drove here.

We wanted to see where they had died. The lady drew it on the map, and we drove here.

extremely sensitive to variation and can result in different ratings in the same vehicle, such as when one has leather-covered read more

extremely sensitive to variation and can result in different ratings in the same vehicle, such as when one has leather-covered seats and the other has cloth-covered seats.

Our purpose is to offer information to those who want it.

Our purpose is to offer information to those who want it.

You rely on senior hitters to do their job.

You rely on senior hitters to do their job.

We've got a tough schedule from now on. We have to keep focused and working hard for our ultimate prize.

We've got a tough schedule from now on. We have to keep focused and working hard for our ultimate prize.