The City's reluctance to take a stand on an issue like the British Gas pay row makes a mockery of corporate governance and shareholders' ability to influence annual general meetings. Institutions should be obliged to make public how they vote at such events. They should be obliged to provide customers with a record of how they vote on every kind of issue.
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Every company's greatest assets are its customers, because without customers there is no company.
Every company's greatest assets are its customers, because without customers there is no company.
What pays under capitalism is satisfying the common man, the customer. The more people you satisfy, the better for you.
What pays under capitalism is satisfying the common man, the customer. The more people you satisfy, the better for you.
The five steps in teaching an employee new skills are preparation, explanation, showing, observation and supervision.
The five steps in teaching an employee new skills are preparation, explanation, showing, observation and supervision.
In its famous paradox, the equation of money and excrement, psychoanalysis becomes the first science to state what common sense read more
In its famous paradox, the equation of money and excrement, psychoanalysis becomes the first science to state what common sense and the poets have long known -- that the essence of money is in its absolute worthlessness.
To kill a relative of whom you are tired is something. But to inherit his property afterwards, that is genuine read more
To kill a relative of whom you are tired is something. But to inherit his property afterwards, that is genuine pleasure.
If you don't care, your customer never will.
If you don't care, your customer never will.
In a trader-dominated society, the scribe is usually kept out of the management of affairs, but it given a more read more
In a trader-dominated society, the scribe is usually kept out of the management of affairs, but it given a more or less free hand in the cultural field. By frustrating the scribe's craving for commanding action, the trader draws upon himself the scribe's wrath and scorn.
If you're not serving the customer, you'd better be serving someone who is.
If you're not serving the customer, you'd better be serving someone who is.
Ask five economists and you'll get five different answers (six if one went to Harvard).
Ask five economists and you'll get five different answers (six if one went to Harvard).
