Bill Gates

Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the read more

Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference.

Success is a lousy teacher. It seduces smart people into thinking they can't lose.

Success is a lousy teacher. It seduces smart people into thinking they can't lose.

At Microsoft there are lots of brilliant ideas but the image is that they all come from the top - read more

At Microsoft there are lots of brilliant ideas but the image is that they all come from the top - I'm afraid that's not quite right.

Often you have to rely on intuition.

Often you have to rely on intuition.

Your most unhappy customers are your greatest source of learning.

Your most unhappy customers are your greatest source of learning.