Leslie Ament

Aberdeen research revealed that a majority of enterprises cited customer data integration and quality issues as top challenges to effective read more

Aberdeen research revealed that a majority of enterprises cited customer data integration and quality issues as top challenges to effective customer intelligence management. According to our research, companies that exemplify Best-in-Class customer intelligence management practices reported greater than 20 percent year-over-year improvement in each of these key performance metrics: annual revenues, customer acquisition, and customer retention rates.

There is more communication within smaller organizations.

There is more communication within smaller organizations.

Organizations are pressured to grow revenues, reduce costs, and provide higher levels of customer service in a global marketplace where read more

Organizations are pressured to grow revenues, reduce costs, and provide higher levels of customer service in a global marketplace where purchasers have more choices and less time than ever before. Selectively investing in high-value customers empowers organizations to boost revenues, reduce operational costs, and to increase customer retention/acquisition rates.

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to read more

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to occur based on previous customer interactions.

Whether [CDC is] acquiring the right companies or not, the strategy makes sense.

Whether [CDC is] acquiring the right companies or not, the strategy makes sense.