If I had to sum up in a word what makes a good manager, I'd say decisiveness. You can use read more

If I had to sum up in a word what makes a good manager, I'd say decisiveness. You can use the fanciest computers to gather the numbers, but in the end you have to set a timetable and act.

In this world nothing is certain but death and taxes.

In this world nothing is certain but death and taxes.

Talk of nothing but business, and dispatch that business quickly.

Talk of nothing but business, and dispatch that business quickly.

There is one difference between a tax collector and a taxidermist - the taxidermist leaves the hide.

There is one difference between a tax collector and a taxidermist - the taxidermist leaves the hide.

People will buy anything that is 'one to a customer.'.

People will buy anything that is 'one to a customer.'.

A Yale University management professor in response to student Fred Smith's paper proposing reliable overnight delivery service: The concept is read more

A Yale University management professor in response to student Fred Smith's paper proposing reliable overnight delivery service: The concept is interesting and well-formed, but in order to earn better than a 'C', the idea must be feasible.

Web users ultimately want to get at data quickly and easily. They don't care as much about attractive sites and read more

Web users ultimately want to get at data quickly and easily. They don't care as much about attractive sites and pretty design.

Honour sinks where commerce long prevails.

Honour sinks where commerce long prevails.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you read more

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.