Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to read more

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to occur based on previous customer interactions.

When he was talking, he was lying and if he wasn't lying, he was stealing. He was just a weird read more

When he was talking, he was lying and if he wasn't lying, he was stealing. He was just a weird and lonely guy.

It was a major dream come true at last. In many respects, Jerusalem is a very modern and important story read more

It was a major dream come true at last. In many respects, Jerusalem is a very modern and important story about people in a period of transition, with all the unrest that permeates society on the eve of a new century. The big life issues are at stake.

I don't think this is anything against Congressman Kolbe. They, (the gay Republicans -- including members of the Log Cabin read more

I don't think this is anything against Congressman Kolbe. They, (the gay Republicans -- including members of the Log Cabin group), are trumpeting an agenda that they want the certain rights.

Public hospitals may become an endangered species. Not only are public hospitals disappearing from inner cities across the country, they read more

Public hospitals may become an endangered species. Not only are public hospitals disappearing from inner cities across the country, they are disappearing from the suburbs as well.

Nature made him, and then broke the mold.

Nature made him, and then broke the mold.

We didn't have any hope, either.

We didn't have any hope, either.

She's trying to figure out what those guys knew - and how she can get out of it,

She's trying to figure out what those guys knew - and how she can get out of it,

I am sadly afraid that I must have done some wicked thing.

I am sadly afraid that I must have done some wicked thing.