For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

Nobody really knew how this would be received in Israel.

Nobody really knew how this would be received in Israel.

There cannot be two kinds of medicine.

There cannot be two kinds of medicine.

I think we're going to see more referendums.

I think we're going to see more referendums.

This is the first time I have seen an entire state create task forces to reduce registration failure. I have read more

This is the first time I have seen an entire state create task forces to reduce registration failure. I have not seen such an improvement . . . as I have in Illinois.

I'm proud. We're the fastest-growing segment.

I'm proud. We're the fastest-growing segment.

We are not seeking 100 percent consensus -- the most important thing is that the people of Iraq accept (the read more

We are not seeking 100 percent consensus -- the most important thing is that the people of Iraq accept (the constitution) in a referendum.

It (BHP) had first proposed that the wheat be provided on a deferred payment plan, and it had been advised read more

It (BHP) had first proposed that the wheat be provided on a deferred payment plan, and it had been advised by DFAT that that would be outside the UN sanctions and a breach of them.

I'm in favor of immigration but we also need rules.

I'm in favor of immigration but we also need rules.