For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.
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You can take the boy off the farm, but you can't take the farm out of the boy. They argue about it, saying 'I had to do it last year'.
I don't like to hurt people, I really don't like it at all. But in order to get a red read more
I don't like to hurt people, I really don't like it at all. But in order to get a red light at the intersection, you sometimes have to have an accident.
We generally have had a good feeling going into the third and fourth quarters because the economy is doing better read more
We generally have had a good feeling going into the third and fourth quarters because the economy is doing better than expected. Semiconductors are going to get a boost from seasonal trends.
At first, we're learning for ourselves, ... We're looking for things that we'll work on for the classroom. We're piggybacking read more
At first, we're learning for ourselves, ... We're looking for things that we'll work on for the classroom. We're piggybacking on what other people have already done, and then we will serve as a resource to other people.
A lively, disinterested, persistent liking for truth is extraordinarily rare. Action and faith enslave thought, both of them in order read more
A lively, disinterested, persistent liking for truth is extraordinarily rare. Action and faith enslave thought, both of them in order not to be troubled or inconvenienced by reflection, criticism or doubt.
Yes, and we've already taken all the classes and shots.
Yes, and we've already taken all the classes and shots.
I came into the Agency with a set of ideas and attitudes that were quite typical of people coming into read more
I came into the Agency with a set of ideas and attitudes that were quite typical of people coming into the Agency at that time. You could call it liberal anti-communism.
They're more knowledgeable since I went away. But it's not something that's brought up.
They're more knowledgeable since I went away. But it's not something that's brought up.
There's such unremitting attention to the Oscars after the nominations come out. That automatically sparks greater sales.
There's such unremitting attention to the Oscars after the nominations come out. That automatically sparks greater sales.
