For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.
You May Also Like / View all maxioms
Remember one thing about democracy. We can have anything we want and at the same time, we always end up read more
Remember one thing about democracy. We can have anything we want and at the same time, we always end up with exactly what we deserve.
There are all kinds of forms that have to be filled in on the typewriter. I don't know why, but read more
There are all kinds of forms that have to be filled in on the typewriter. I don't know why, but universities are one of the worst for insisting on forms. There is absolutely no sense to it. They insist on putting all the information into a little box.
We were looking to improve on last week's conference game and work on some things at this tournament, ... If read more
We were looking to improve on last week's conference game and work on some things at this tournament, ... If the kids improve their defense and passing, they can compete with any team.
It's not disappointing to lose; we have lost before, but to lose with little or no effort is upsetting. When read more
It's not disappointing to lose; we have lost before, but to lose with little or no effort is upsetting. When you don't listen to what's being told it becomes rather frustrating. Like I told the guys, I will tell you what I want you to do and when it doesn't work, I'll take the blame but if you don't do what you are asked nothing can work. We had four guys doing one thing and one guy doing something else. It was one of our worst outings of the year.
The best cure for hypochondria is to forget about your body and get interested in someone else's
The best cure for hypochondria is to forget about your body and get interested in someone else's
The gas situation is a concern. But we'll meet our obligations. If the gas prices remain high, as I said, read more
The gas situation is a concern. But we'll meet our obligations. If the gas prices remain high, as I said, we may have to look at canceling a trip or cutting the schedule down by a couple of games for next season.
President Bush is as interested as I am in having the greatest possible number of countries contributing valuably to the read more
President Bush is as interested as I am in having the greatest possible number of countries contributing valuably to the reconstruction of the area, each of us with our own responsibilities. ... I don't think that arrogance is the best companion.
The hangars were not destroyed from bomb damage but it brought back a lot of little memories of that.
The hangars were not destroyed from bomb damage but it brought back a lot of little memories of that.
Thousands of lights were burning on the green branches, and gaily-colored pictures, such as she had seen in the shop-windows, read more
Thousands of lights were burning on the green branches, and gaily-colored pictures, such as she had seen in the shop-windows, looked down upon her. The little maiden stretched out her hands towards them when--the match went out. The lights of the Christmas tree rose higher and higher, she saw them now as stars in heaven . . .
